{"id":3258,"date":"2025-05-19T09:50:52","date_gmt":"2025-05-18T23:50:52","guid":{"rendered":"https:\/\/maainternational.org.au\/?page_id=3258"},"modified":"2026-03-11T14:28:40","modified_gmt":"2026-03-11T03:28:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/maainternational.org.au\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3258\" class=\"elementor elementor-3258\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c06ae5a e-flex e-con-boxed e-con e-parent\" data-id=\"c06ae5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d4870 elementor-widget elementor-widget-heading\" data-id=\"b7d4870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f66af9e e-flex e-con-boxed e-con e-parent\" data-id=\"f66af9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e618d34 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"e618d34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53f0648 elementor-nav-menu__align-start elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"53f0648\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-53f0648\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2576\"><a href=\"https:\/\/maainternational.org.au\/about\/\" class=\"elementor-item\">About Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2479\"><a href=\"https:\/\/maainternational.org.au\/governance-accountability\/\" class=\"elementor-item\">Governance &amp; Accountability<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2478\"><a href=\"https:\/\/maainternational.org.au\/standards-codes-of-conduct-and-accreditations\/\" class=\"elementor-item\">Standards, Codes of Conduct and Accreditations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3259\"><a href=\"https:\/\/maainternational.org.au\/faqs\/\" class=\"elementor-item\">FAQs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2477\"><a href=\"https:\/\/maainternational.org.au\/shariah-compliance\/\" class=\"elementor-item\">Shariah Compliance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2475\"><a href=\"https:\/\/maainternational.org.au\/complaints-policy-procedure\/\" class=\"elementor-item\">Complaints Policy &amp; Procedure<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2474\"><a href=\"https:\/\/maainternational.org.au\/our-policies-and-procedures\/\" class=\"elementor-item\">Our Policies &#038; Procedures<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3738\"><a href=\"https:\/\/maainternational.org.au\/contact-us\/\" class=\"elementor-item\">Contact Us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-53f0648\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2576\"><a href=\"https:\/\/maainternational.org.au\/about\/\" class=\"elementor-item\" tabindex=\"-1\">About Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2479\"><a href=\"https:\/\/maainternational.org.au\/governance-accountability\/\" class=\"elementor-item\" tabindex=\"-1\">Governance &amp; Accountability<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2478\"><a href=\"https:\/\/maainternational.org.au\/standards-codes-of-conduct-and-accreditations\/\" class=\"elementor-item\" tabindex=\"-1\">Standards, Codes of Conduct and Accreditations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3259\"><a href=\"https:\/\/maainternational.org.au\/faqs\/\" class=\"elementor-item\" tabindex=\"-1\">FAQs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2477\"><a href=\"https:\/\/maainternational.org.au\/shariah-compliance\/\" class=\"elementor-item\" tabindex=\"-1\">Shariah Compliance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2475\"><a href=\"https:\/\/maainternational.org.au\/complaints-policy-procedure\/\" class=\"elementor-item\" tabindex=\"-1\">Complaints Policy &amp; Procedure<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2474\"><a href=\"https:\/\/maainternational.org.au\/our-policies-and-procedures\/\" class=\"elementor-item\" tabindex=\"-1\">Our Policies &#038; Procedures<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3738\"><a href=\"https:\/\/maainternational.org.au\/contact-us\/\" class=\"elementor-item\" tabindex=\"-1\">Contact Us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8363dc6 e-con-full e-flex e-con e-child\" data-id=\"8363dc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8021fca elementor-widget elementor-widget-n-accordion\" data-id=\"8021fca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1340\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1340\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are your admin fees? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1340\" class=\"elementor-element elementor-element-722290e e-con-full e-flex e-con e-child\" data-id=\"722290e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-text-color=\"#383838\" class=\"elementor-element elementor-element-416c4d6 elementor-widget elementor-widget-text-editor\" data-id=\"416c4d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>MAA has a 100% donation policy for donations made towards Orphan Aid. For general donations, there are 5 groups of expenses categorised by NGOs:<\/p><ul><li>Distributed Funds &amp; Project Pipeline<\/li><li>Administration<\/li><li>International Projects Support<\/li><li>Marketing &amp; Fund-raising<\/li><li>Community Development &amp; Education<\/li><\/ul><p>MAA&#8217;s Revised Admin, and Fundraising &amp; Marketing percentage is 3.17%. The Revised Admin Cost is defined as the balance of the admin cost, after the direct donation contribution made by donors towards MAA&#8217;s administration expenses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1341\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1341\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are my donations Tax Deductible? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1341\" class=\"elementor-element elementor-element-538268c e-con-full e-flex e-con e-child\" data-id=\"538268c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-text-color=\"#383838\" class=\"elementor-element elementor-element-0fee243 elementor-widget elementor-widget-text-editor\" data-id=\"0fee243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes, all donations made to MAA are 100% tax deductible. This is not restricted to any specific campaigns or projects. If you have not received a\u00a0tax deductible\u00a0receipt for a donation you have made please contact us on\u00a0<strong>1800 100 786<\/strong>\u00a0or email\u00a0<strong><a href=\"mailto:care@maainternational.org.au?subject=Tax%20Receipt\">care@maainternational.org.au<\/a><\/strong>. To make this process easy, please also include the date of payment and the campaign you donated towards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1342\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1342\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I create an MAA account? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1342\" class=\"elementor-element elementor-element-b49631d e-con-full e-flex e-con e-child\" data-id=\"b49631d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-text-color=\"#383838\" class=\"elementor-element elementor-element-35364b1 elementor-widget elementor-widget-text-editor\" data-id=\"35364b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To create an account, click on the \u201cSign In\u201d link on the top right of the page and fill out the form under \u201cNew to MAA?\u201d Once the form is properly filled out, click \u201cRegister\u201d on the bottom of the page.<\/p><p>Creating an account will give you a personal Donor ID which you may quote when contacting us for information on orphan sponsorship, past or current donations or to receive Tax Receipts. Your MAA account will also allow you to keep track of your current and past donations for tax deductibility and donation management purposes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0395a70 elementor-widget elementor-widget-heading\" data-id=\"0395a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recurring Donations FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6328fa elementor-widget elementor-widget-text-editor\" data-id=\"e6328fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYou can update your credit card details using one of these two options:\n\n<strong>Website<\/strong>\n<ol>\n \t<li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/donate.maainternational.org.au\/sign-in?ReturnUrl=https%3A%2F%2Fmaainternational.org.au\/\">Sign in<\/a><\/span> to your MAA Account<\/li>\n \t<li>Select Future payment<\/li>\n \t<li>Select Change Card Detail<\/li>\n \t<li>Enter your new card details, and select the Update<\/li>\n<\/ol>\nor Call us on 1800 100 786 or +61 2 8016 9500\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b44bd9 elementor-widget elementor-widget-heading\" data-id=\"2b44bd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fundraising FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#383838\" class=\"elementor-element elementor-element-6cddbf4 elementor-widget elementor-widget-text-editor\" data-id=\"6cddbf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>I am interested in doing a fundraiser on behalf of MAA. What do I do?<\/strong><\/p><p>Awesome! We are always thrilled to know people are fundraising for us!<\/p><p>The first step is to contact us so we can have a detailed chat about what you have in mind. This will help us to advice you and guide you with the next steps. Please give us a call on 1800 100 786 or email us at care@maainternational.org.au to get in touch with us.<\/p><p>If you would like to start an online campaign, you can <span style=\"text-decoration: underline;\"><a href=\"https:\/\/maainternational.org.au\/fundraise\/\">fill in the form on this page<\/a><\/span> to get started.<\/p><p>If you have any other questions or concerns please do not hesitate to call or email us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General FAQs What are your admin fees? MAA has a 100% donation policy for donations made towards Orphan Aid. For general donations, there are 5 groups of expenses categorised by NGOs: Distributed Funds &amp; Project Pipeline Administration International Projects Support Marketing &amp; Fund-raising Community Development &amp; Education MAA&#8217;s Revised Admin, and Fundraising &amp; Marketing percentage [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3258","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/pages\/3258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/comments?post=3258"}],"version-history":[{"count":0,"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/pages\/3258\/revisions"}],"wp:attachment":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/media?parent=3258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}