{"id":2467,"date":"2025-02-24T00:57:15","date_gmt":"2025-02-24T00:57:15","guid":{"rendered":"https:\/\/maainternational.org.au\/?page_id=2467"},"modified":"2026-03-12T14:55:43","modified_gmt":"2026-03-12T03:55:43","slug":"our-policies-and-procedures","status":"publish","type":"page","link":"https:\/\/maainternational.org.au\/our-policies-and-procedures\/","title":{"rendered":"Our Policies &#038; Procedures"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2467\" class=\"elementor elementor-2467\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e66af4b e-flex e-con-boxed e-con e-parent\" data-id=\"e66af4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba058cf elementor-widget elementor-widget-heading\" data-id=\"ba058cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Policies &amp; Procedures<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-296d060 e-flex e-con-boxed e-con e-parent\" data-id=\"296d060\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c64c18f e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"c64c18f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37a521b elementor-nav-menu__align-start elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"37a521b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-37a521b\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2576\"><a href=\"https:\/\/maainternational.org.au\/about\/\" class=\"elementor-item\">About Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2479\"><a href=\"https:\/\/maainternational.org.au\/governance-accountability\/\" class=\"elementor-item\">Governance &amp; Accountability<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2478\"><a href=\"https:\/\/maainternational.org.au\/standards-codes-of-conduct-and-accreditations\/\" class=\"elementor-item\">Standards, Codes of Conduct and Accreditations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3259\"><a href=\"https:\/\/maainternational.org.au\/faqs\/\" class=\"elementor-item\">FAQs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2477\"><a href=\"https:\/\/maainternational.org.au\/shariah-compliance\/\" class=\"elementor-item\">Shariah Compliance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2475\"><a href=\"https:\/\/maainternational.org.au\/complaints-policy-procedure\/\" class=\"elementor-item\">Complaints Policy &amp; Procedure<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2474\"><a href=\"https:\/\/maainternational.org.au\/our-policies-and-procedures\/\" class=\"elementor-item\">Our Policies &#038; Procedures<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3738\"><a href=\"https:\/\/maainternational.org.au\/contact-us\/\" class=\"elementor-item\">Contact Us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-37a521b\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2576\"><a href=\"https:\/\/maainternational.org.au\/about\/\" class=\"elementor-item\" tabindex=\"-1\">About Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2479\"><a href=\"https:\/\/maainternational.org.au\/governance-accountability\/\" class=\"elementor-item\" tabindex=\"-1\">Governance &amp; Accountability<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2478\"><a href=\"https:\/\/maainternational.org.au\/standards-codes-of-conduct-and-accreditations\/\" class=\"elementor-item\" tabindex=\"-1\">Standards, Codes of Conduct and Accreditations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3259\"><a href=\"https:\/\/maainternational.org.au\/faqs\/\" class=\"elementor-item\" tabindex=\"-1\">FAQs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2477\"><a href=\"https:\/\/maainternational.org.au\/shariah-compliance\/\" class=\"elementor-item\" tabindex=\"-1\">Shariah Compliance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2475\"><a href=\"https:\/\/maainternational.org.au\/complaints-policy-procedure\/\" class=\"elementor-item\" tabindex=\"-1\">Complaints Policy &amp; Procedure<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2474\"><a href=\"https:\/\/maainternational.org.au\/our-policies-and-procedures\/\" class=\"elementor-item\" tabindex=\"-1\">Our Policies &#038; Procedures<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3738\"><a href=\"https:\/\/maainternational.org.au\/contact-us\/\" class=\"elementor-item\" tabindex=\"-1\">Contact Us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b8bc53 e-con-full e-flex e-con e-child\" data-id=\"6b8bc53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#FFFFFF\" class=\"elementor-element elementor-element-ae7e593 elementor-widget elementor-widget-heading\" data-id=\"ae7e593\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/maainternational.org.au\/projects\/\">Appeals<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#383838\" class=\"elementor-element elementor-element-ff74a15 elementor-widget elementor-widget-text-editor\" data-id=\"ff74a15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Our Policies &amp; Procedures<\/h2>\n<div><span data-teams=\"true\">Our policies are guided by the Islamic ethic of <i>ihsan<\/i>, the pursuit of excellence and moral responsibility in all actions. This principle guides how we build environments of trust, dignity and care for both our teams and the communities we serve.<\/span><br><span data-teams=\"true\"><br><\/span><\/div>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">1. Corporate Governance<\/span><\/h3>\n<ul>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/1_MAA_POL-CMP003_Corporate_Governance_Framework_v4.3.pdf\">Corporate Governance Framework<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/1_MAA_POL-CMP025_Code_of_Conduct_v1.0docx.pdf\">Code of Conduct<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/1_MAA_POL-CMP012_Conflict_of_Interest_Policy_v4.2.pdf\">Conflict of Interest Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/1_MAA_POL-CMP004_Non_Development_Activity_v4.4.pdf\">Non Development Activity<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/1_MAA_POL-OPS008_Complaint_Handling_Policy_v5.3.pdf\">Complaint Handling Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/1_MAA_POL-OPS017_Whistleblowing_Policy_v2.4.pdf\">Whistleblowing Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/1_MAA_POL-OPS020_Ethical_Decision_Making_Framework__v2.0.pdf\">Ethical Decision Making Framework<\/a><\/span><\/li>\n<li><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/1_MAA_POL-CMP026_Privacy_Policy_v1.0.pdf\">Privacy Policy<\/a><\/li>\n<\/ul>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">&nbsp;<\/span><\/h3>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">2. Finance<\/span><\/h3>\n<ul>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/2_MAA_POL-CMP001_Counter_Terrorism_Financing-Policy_v3.5.pdf\">Counter Terrorism Financing-Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/2_MAA_POL-CMP002_Anti-Money_Laundering_Policy_v3.5.pdf\">Anti-Money Laundering Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/2_MAA_POL-CMP008_Fraud_Risk_Management_Policy_v5.5.pdf\">Fraud Risk Management Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/2_MAA_POL-FIN107_Transparency_and_Accountability_Policy_v2.2.pdf\">Transparency and Accountability Policy<\/a><\/span><\/li>\n<\/ul>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">&nbsp;<\/span><\/h3>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">3. Operations<\/span><\/h3>\n<ul>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/3_1_MAA_POL-CMP014_Prevention_of_Sexual_Exploitation_and_Abuse_Policy_v2.5.pdf\">Prevention of Sexual Exploitation and Abuse Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/3_2_MAA_POL-CMP010_Child_Protection_Policy_v5.2.pdf\">Child Protection Policy<\/a> (<a href=\"https:\/\/youtu.be\/iMYIJ9nssQg?si=V4-cRxrrFKTEIeH_\" target=\"_blank\" rel=\"noopener\">Link to video<\/a>)<\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/3_3_MAA_POL-CMP017_Child_Safeguard_Policy_v2.1.pdf\">Child Safeguard Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/3_MAA_POL-CMP013__HR_and_Working_with_MG_and_DP_Policy_v2.5.pdf\">Human Rights and Working with Marginalised Groups and Vulnerable People Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/3_MAA_POL-CMP015_Disability_Inclusion_Policy_v2.2.pdf\">Disability Inclusion Policy<\/a><\/span><\/li>\n<\/ul>\n<h3>&nbsp;<\/h3>\n<h3><span style=\"font-size: inherit;\">4. Human Resources<\/span><\/h3>\n<ul>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/4_MAA_POL-HR001_Equal_Employment_Opportunity_v3.1.pdf\">Equal Employment Opportunity<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/4_MAA_POL-HR006_Anti-Bullying_and_Anti-Harassment_Policy_v2.1.pdf\">Anti-Bullying and Anti-Harassment Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/4_MAA_POL-OPS016_Gender_Equality_and_Equity_Inclusion_v4.8.pdf\">Gender Equality and Equity Inclusion<\/a><\/span><\/li>\n<\/ul>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">&nbsp;<\/span><\/h3>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">5. Marketing and Fundraising<\/span><\/h3>\n<ul>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/5_MAA_POL-MFR100_Ethical_Marketing_and_Fundraising_Policy_v2.5.pdf\">Ethical Marketing and Fundraising Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/5_MAA_POL-MFR101_Acceptance_of_Donation_Policy_v2.5.pdf\">Acceptance of Donation Policy<\/a><\/span><\/li>\n<\/ul>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">&nbsp;<\/span><\/h3>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">6. Donor Care<\/span><\/h3>\n<ul>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/6_MAA_POL-DCR004_Donor_Privacy__Confidentiality_v4.0.pdf\">Donor Privacy &amp; Confidentiality<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/6_MAA_POL-DCR006_Volunteer_Management_Policy_v4.1.pdf\">Volunteer Management Policy<\/a><\/span><\/li>\n<\/ul>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">&nbsp;<\/span><\/h3>\n<h3 style=\"margin-left: 0px;\"><span style=\"font-size: inherit;\">7. Projects<\/span><\/h3>\n<ul>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/7_MAA_POL-CMP016_Partnership_Policy_v2.0.pdf\">Partnership Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/7_MAA_POL-PRJ101_Partner_and_Project_Assessment_Policy_v5.5.pdf\">Partner and Project Assessment Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/7_MAA_POL-PRJ106_Project_Policy_2.0.pdf\">Project Policy<\/a><\/span><\/li>\n<li><span style=\"font-size: inherit;\"><a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2026\/03\/7_MAA_POL-PRJ107_Project_Reporting_Policy_v2.2.pdf\">Project Reporting Policy<\/a><\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Policies &amp; Procedures Appeals Our Policies &amp; Procedures Our policies are guided by the Islamic ethic of ihsan, the pursuit of excellence and moral responsibility in all actions. This principle guides how we build environments of trust, dignity and care for both our teams and the communities we serve. 1. Corporate Governance Corporate Governance [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2467","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/pages\/2467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/comments?post=2467"}],"version-history":[{"count":0,"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/pages\/2467\/revisions"}],"wp:attachment":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/media?parent=2467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}