{"id":2466,"date":"2025-02-24T00:53:22","date_gmt":"2025-02-24T00:53:22","guid":{"rendered":"https:\/\/maainternational.org.au\/?page_id=2466"},"modified":"2025-05-28T10:25:24","modified_gmt":"2025-05-28T00:25:24","slug":"complaints-policy-procedure","status":"publish","type":"page","link":"https:\/\/maainternational.org.au\/complaints-policy-procedure\/","title":{"rendered":"Complaints Policy &amp; Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2466\" class=\"elementor elementor-2466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3de225 e-flex e-con-boxed e-con e-parent\" data-id=\"c3de225\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-322a823 elementor-widget elementor-widget-heading\" data-id=\"322a823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints Policy &amp; Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78e5f18 e-flex e-con-boxed e-con e-parent\" data-id=\"78e5f18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-84cd2ce e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"84cd2ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4be1db6 elementor-nav-menu__align-start elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"4be1db6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-4be1db6\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2576\"><a href=\"https:\/\/maainternational.org.au\/about\/\" class=\"elementor-item\">About Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2479\"><a href=\"https:\/\/maainternational.org.au\/governance-accountability\/\" class=\"elementor-item\">Governance &amp; Accountability<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2478\"><a href=\"https:\/\/maainternational.org.au\/standards-codes-of-conduct-and-accreditations\/\" class=\"elementor-item\">Standards, Codes of Conduct and Accreditations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3259\"><a href=\"https:\/\/maainternational.org.au\/faqs\/\" class=\"elementor-item\">FAQs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2477\"><a href=\"https:\/\/maainternational.org.au\/shariah-compliance\/\" class=\"elementor-item\">Shariah Compliance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2475\"><a href=\"https:\/\/maainternational.org.au\/complaints-policy-procedure\/\" class=\"elementor-item\">Complaints Policy &amp; Procedure<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2474\"><a href=\"https:\/\/maainternational.org.au\/our-policies-and-procedures\/\" class=\"elementor-item\">Our Policies &#038; Procedures<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3738\"><a href=\"https:\/\/maainternational.org.au\/contact-us\/\" class=\"elementor-item\">Contact Us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-4be1db6\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2576\"><a href=\"https:\/\/maainternational.org.au\/about\/\" class=\"elementor-item\" tabindex=\"-1\">About Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2479\"><a href=\"https:\/\/maainternational.org.au\/governance-accountability\/\" class=\"elementor-item\" tabindex=\"-1\">Governance &amp; Accountability<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2478\"><a href=\"https:\/\/maainternational.org.au\/standards-codes-of-conduct-and-accreditations\/\" class=\"elementor-item\" tabindex=\"-1\">Standards, Codes of Conduct and Accreditations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3259\"><a href=\"https:\/\/maainternational.org.au\/faqs\/\" class=\"elementor-item\" tabindex=\"-1\">FAQs<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2477\"><a href=\"https:\/\/maainternational.org.au\/shariah-compliance\/\" class=\"elementor-item\" tabindex=\"-1\">Shariah Compliance<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2475\"><a href=\"https:\/\/maainternational.org.au\/complaints-policy-procedure\/\" class=\"elementor-item\" tabindex=\"-1\">Complaints Policy &amp; Procedure<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2474\"><a href=\"https:\/\/maainternational.org.au\/our-policies-and-procedures\/\" class=\"elementor-item\" tabindex=\"-1\">Our Policies &#038; Procedures<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3738\"><a href=\"https:\/\/maainternational.org.au\/contact-us\/\" class=\"elementor-item\" tabindex=\"-1\">Contact Us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4e7fa7 e-con-full e-flex e-con e-child\" data-id=\"f4e7fa7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-text-color=\"#383838\" class=\"elementor-element elementor-element-f5b0c26 elementor-widget elementor-widget-text-editor\" data-id=\"f5b0c26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading\">Complaints Policy &amp; Procedure<\/h2><div class=\"paragraph\">At MAA International, we welcome and value all feedback, complaints, or suggestions. These may be made by following our Complaint Policy Procedure. You can contact us through the following channels below:<\/div><ul class=\"paragraph contact\"><li><strong>Website:\u00a0<\/strong>Complete the form below<\/li><li><strong>Email:<br \/><\/strong><a href=\"mailto:compliance@maainternational.org.au?subject=Complaint\">compliance@maainternational.org.au<\/a><\/li><li><strong>Phone:<\/strong>\u00a0Call\u00a01800 100 786\u00a0or\u00a0(02) 8016 9500<\/li><li><strong>Mail:<\/strong>\u00a0PO Box 395 Bankstown, NSW, 2200<\/li><\/ul><p class=\"paragraph\">All feedback and complaints will be handled in accordance with our privacy policy and will be directed to the relevant department for consideration and resolution.<\/p><p class=\"paragraph\"><strong>View our\u00a0<a href=\"https:\/\/maainternational.org.au\/wp-content\/uploads\/2025\/05\/MAA_POL-OPS008_Complaints-Handling-Policy_v20241114.pdf\"><span style=\"text-decoration: underline;\">Complaints Policy<\/span><\/a><\/strong><\/p><p class=\"paragraph\">Complaints relating to alleged breaches of the code can be made to the ACFID Code of Conduct Committee via\u00a0<a href=\"https:\/\/acfid.asn.au\/code-of-conduct\/complaints\/\" target=\"_blank\" rel=\"noopener\">Complaints Handling Procedure | ACFID<\/a>. Click here to view the\u00a0<a href=\"https:\/\/acfid.asn.au\/code-of-conduct\/complaints\/\" target=\"_blank\" rel=\"noopener\"><strong>ACFID Code of Conduct.<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aaf8865 e-con-full e-flex e-con e-child\" data-id=\"aaf8865\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-advanced-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-95c3b09 elementor-widget__width-initial elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"95c3b09\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2466\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"95c3b09\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Complaints Policy &amp; Procedure &raquo; MAA International\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2466\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_83e9fed elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_83e9fed\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_83e9fed]\" id=\"form-field-field_83e9fed\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_52aa9ca elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_52aa9ca\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_52aa9ca]\" id=\"form-field-field_52aa9ca\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone Number\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_5db8720 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5db8720\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_5db8720]\" id=\"form-field-field_5db8720\" rows=\"4\" placeholder=\"Please describe your enquiry, and we will get back to you\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_f2cf495 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_f2cf495\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LckP1UqAAAAAMaZyteLTtAxt6hNwceCdyCY9Koh\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Policy &#038; Procedure Complaints Policy &amp; Procedure At MAA International, we welcome and value all feedback, complaints, or suggestions. These may be made by following our Complaint Policy Procedure. You can contact us through the following channels below: Website:\u00a0Complete the form below Email:compliance@maainternational.org.au Phone:\u00a0Call\u00a01800 100 786\u00a0or\u00a0(02) 8016 9500 Mail:\u00a0PO Box 395 Bankstown, NSW, 2200 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2466","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/pages\/2466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/comments?post=2466"}],"version-history":[{"count":0,"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/pages\/2466\/revisions"}],"wp:attachment":[{"href":"https:\/\/maainternational.org.au\/CMSWebParts\/wp\/v2\/media?parent=2466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}